Alliance Storage Technologies Inc. Partners with Essintial Enterprise Solutions to Provide Data Archiving Customers with Unsurpassed Maintenance and Support Services
Alliance Storage Technologies Inc. (ASTI), the leader in professional data archiving solutions, partners with a leading service and support organization, Essintial Enterprise Solutions, to strengthen service offerings in the US and Canada. As an Authorized Service Provider, the mutually beneficial partnership between the companies merges the best-in-class expertise of both organizations extending service capabilities and creating a highly advantageous environment for customers.
January 31, 2014 – Colorado Springs, Colorado - Alliance Storage Technologies Inc. (ASTI), the leader in professional data archiving solutions, and leading service provider Essintial Enterprise Solutions (Essintial), partner to provide ASTI data archiving customers with the best possible maintenance and service coverage available in the US and Canada
ASTI offers worldwide 24 x 7 support services for Plasmon and ASTI data archive systems through its extensive network of Authorized Service Providers (ASPs). “ASTI is always looking for service partners that share our commitment to providing customers with high quality service”, said Chris Carr, CEO Alliance Storage Technologies. “This new service agreement will allow ASTI to expand the superior customer services our valued US and Canadian customers and distributors have come to expect. We are happy to have Essintial Enterprise Solutions on our team as we share similar customer-oriented principles.”
ASTI certified ASP’s are required to meet specific standards for quality service ensuring that all customers receive the highest level of expert care and support. ASP’s are directly backed by ASTI’s high level support team experienced at providing the gold standard in support services across a variety of industries. ASTI’s ASP network provides customers with extensive coverage and availability options for their maintenance service and support plans.
Essintial will be providing on-site labor and logistics for customers operating under ASTI service agreements as well as time and materials support for services required outside of contract coverage. ASTI’s responsibilities includes the supply of ASTI manufactured and certified parts, advanced support including software and hardware engineering support, problem analysis, and repair recommendations in concert with Essintial’s onsite FE’s.
“Essintial is very excited about this partnership with ASTI”, states Tom York, Essintial CEO and a former IBM Global Services executive. “Attaching our suite of support and professional services to the outstanding data archiving solutions of Alliance Storage Technologies truly gives their clients a seamless end to end, long term solution.”
The mutually beneficial partnership between the companies merges the best-in-class expertise of both organizations extending service capabilities and creating a highly advantageous environment for customers. The extensive agreement will enable Essintial to repair and maintain ASTI AA and G Series libraries, and legacy equipment such as Plasmon M, D and 12 Inch Series, and Filenet OSAR libraries, as well as HP and IBM libraries. Essintial will also be available for new equipment installations and onsite system upgrades and many other related services.