Service Options
On-site Time and Materials Service
Need support and do not have an Alliance Storage Technologies, Inc (Alliance) service plan? No problem - Alliance can help get equipment operational again by providing an analysis of error logs and a repair estimate. A qualified field engineer will be sent out to the site to perform repairs needed to get equipment back online and operational. Billing will be based upon time and materials used for the corrective actions performed. Once the equipment is back operational take advantage of a full service maintenance plan with special rates and features.
Alliance field engineers can help with the following:
- Equipment relocations
- Quotes and estimates
- Repairs
- Emergency response outside of contractual parameters
Contact Alliance Sales to get a quote or estimate (719) 593-7900 or submit a Request for Quote.
Depot Repair
Equipment can be sent directly to the Alliance manufacturing repair facility where it will be repaired and shipped back recertified to standards. Billing will be based upon time and materials used for the corrective actions performed. Once equipment is back into production, take advantage of a full service maintenance plan – Click here to view plan benefits and details.
Any item that is sent into the Alliance repair facility requires a Return Material Authorization (RMA) number that facilitates tracking within the depot. Click here to access the online RMA Request Form. Once a RMA number is obtained, the items must be returned to Alliance within 30 days, with the RMA number clearly marked on the shipping label or outside carton. All items will be inspected and tested upon receipt.
Professional Services
Optical Media Cleaning, Analysis & Recovery
(Outside of regularly scheduled maintenance)
Alliance will perform analysis on the suspect media to determine whether the media is defective and if data is recoverable. If data recovery is possible all readable data will be copied from the defective media to a new piece of media.
Onsite Library Expansions
Alliance/Plasmon libraries are designed with expansion capabilities that enable companies to meet current and future data archiving requirements.
There are many benefits to the intrinsic scalability of libraries. Businesses and organizations can expand incrementally as data archiving requirements increase. Scalability minimizes initial impact on IT budgets by purchasing what is needed for initial capacity requirements while maintaining the potential for expansion. It allows IT departments to budget/plan for expansion and accommodate data growth without changing footprint size.
Support services available for expansions:
- Add expansion cabinets to UDO Enterprise libraries
- Add an extension library to an existing NAS installation
- Increase current slot and media capacities
Contact Alliance Sales to learn more about library scalability
Library Upgrades
Upgrades are available for legacy libraries enabling companies to keep existing equipment in production as long as possible, minimizing the need for data migrations. Alliance continues to offer parts, services and upgrades for a variety of legacy libraries still in use.
- Alliance can help support transitions from legacy jukeboxes to new Alliance UDO archive libraries
- Increase current slot and media capacities
- Upgrade to higher capacity drives – both optical (including UDO1 to UDO2) and SATA
Contact Alliance Sales to learn more about library upgrades
Data Migrations
Migrating data can be a time consuming and challenging process. Using Alliance’s professional services, data migrations can be planned with confidence. Alliance’s highly skilled technicians will provide the support and expertise needed to ensure a smooth transition.
Contact Alliance Sales to learn more about migrating data