Learn How Alliance Can Help With Your Data Archiving Requirements

 Alliance’s Data Archive Solutions makes regulatory compliance, data security, infrastructure optimization, and cost reductions Simple.

Data Storage Solutions – How to Reduce Costs with a Data Archiving Tier

In this FREE Report you’ll learn the key steps for transitioning to a tiered storage environment plus you’ll learn how to:

  • Identify which data to archive;
  • Make the transition seamless for the end user;
  • Select the correct data archive for your business;
  • And so much more...

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Free Whitepaper

Alliance's Partner Programs

Alliance Storage Technologies has several partner programs designed to improve overall customer satisfaction on a global basis. Alliance is committed to supporting our partners.
Our partner network allows us to deliver proven professional data archiving solutions and worldwide support services for customers. With many successful generations of archive storage solutions and over 17,000 libraries in the field, Alliance’s complete line of data storage products and solutions meet the expanse of customer archiving challenges. Add significant value to your business by featuring products and services specifically designed to meet the needs of the growing archival storage market.  Whether you are a reseller or distributor of data archiving technologies or a service provider, you can learn more about Alliance's Partner Programs and how they can benefit your organization.  

Service Partner Programs

Alliance understands the importance of maintaining the continuous operation of valuable archiving libraries and systems in order to access to the digital assets they protect. As a result, Alliance has developed the Authorized Service Provider (ASP) program that is designed to provide every customer with consistent, quality global maintenance services.  Read More 

Sales Partner Programs

Alliance is focused on ensuring that sales and technology partners are supported in their delivery of innovative archiving solutions to a variety of industries including healthcare, finance, government, legal, insurance and more. In support of this, Alliance has developed the Partner Program that ensures that partners and resellers achieve market segment leadership in their territories and industries of focus.  Read More

Technology Partners: Sony

We work closely with our Technology Partners to integrate the latest cutting edge technologies to develop innovative solutions providing enterprise class data archiving storage solutions to meet the needs of today’s most demanding customer environments. 
As a Sony ODA Solutions Partner, Alliance Storage Technologies delivers an fully integrated data archive solution with the NETArchive™ product line.  Built on Alliance Storage Technology’s Archive Management Software (AMS) Platform, NETArchive™ is a revolutionary new solution that reduces business risks, secures data unaltered, enables regulatory compliance, and simplifies operations. NETArchive™ high-performance storage, answers the demand for an enterprise-class, long-term data archive, at a price point comparable to tape and disk.  Read More

Technical Support

Plasmontech Technical Portal

The Alliance Technical Support website is a bountiful resource for technical information for current and legacy products. Most documents are available to customers and Authorized Service Providers through open-acess however, a password may be required in some instances for accessing proprietary information. 

If you need help with a repair or to contact Technical Support, please see the Contact Us page for detailed contact information. Or, Click here to be directed to the Plasmontech website or go directly to www.plasmontech.com

The plasmontech website has been a valued resource for many years. It is here that you can view product administrative or maintenance manuals, download firmware updates, and much, much more.

The Plasmontech website provides access to:

      • Intellectual Property (IP), which facilitates a much higher quality of service
      • Historical product Knowledge Base
      • Product bulletins
      • Product specific utilities, which facilitate product analysis and isolation of product issues
      • Access to Alliance’s Service Manuals, which provide Service Representatives detailed instructions on service procedures
      • Service diagnostics tools
      • Media analysis tools (UDO)
      • Firmware/Software and Patches
      • New or enhanced features
      • Much more...

Need a Return Material Authorization (RMA)?

Click here

Authorized Service Provider Training Courses

Alliance offers detailed technical optical and library training courses for Alliance and Plasmon™ brand mass storage products. Note that product training is separate for optical and library products. These courses are designed for the Level 1 electronic equipment maintenance provider. Graduates of our courses can expect to resolve optical drive problems exposed during on-line and stand-alone operations. 

Additionally, Operator and Administrator training are available through Alliance. Please contact Alliance Technical Support for details – 719.593.7900.

 Click here to view Training options.


Need Support Now?

Technical Questions - General Support 

Phone: 877.585.6793
Phone: 719.593.4437
Fax: 719.593.4192

For information regarding an existing Alliance or Plasmon™ equipment maintenance contract or on how to purchase a new Alliance or Plasmon™ equipment maintenance contract, please contact us directly at 719.593.4425

Email Your Support Questions

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What type of support do you need?

Technical problem:

  • Alliance or Plasmon™ equipment that needs to be repaired and you have an Alliance service contract 719.593.4437 or Toll free: 877.585.6793
  • Alliance or Plasmon™ equipment that needs to be repaired and you DO NOT have an Alliance service contract Service Sales 719.593.4455 or Toll free: 877.585.6793


Product information

A Few Words from Our Customers...

Our Data Survived Hurricane Katrina

“We had to determine what information was retrievable among the absolute chaos of the first week after Katrina…We were able to recover all of the patient images off the Plasmon libraries…We are now primarily using the Plasmon’s UDO Archive Appliance for its long-term recoverability.” 
--Kenneth Allen, Health Systems Specialist, Southeast Louisiana Veterans Health Care

HIPAA Compliance at a Reasonable Cost

“Ensuring that we could provide a PACS archive solution that helps customers meet HIPAA compliance at a reasonable cost was a critical requirement. This was guaranteed with the performance, longevity, and authenticity of the UDO Archive Appliance.”
– Lenny Reznik, Director Enterprise Imaging and Information, Agfa Healthcare

Retrieval Time Went from Days to Seconds

“Our major issue was time lost chasing documents. With the implementation of the archive solution, retrieval times went from DAYS to SECONDS.”

--Tony Libri, Sangamon County Circuit Clerk, Sangamon County Ciruit Clerk's Office