Contemporary Solutions for Data Archiving

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Global Support

Providing World Class Service and Support to Customers Worldwide
ASTI is committed to providing every customer with exemplary customer service from first contact through the life of the relationship. ASTI brings extensive industry knowledge to its product line with over 20 years experience producing and servicing storage technologies. In support of the over 17,000 libraries in the field, ASTI has provided continuous, high-quality worldwide support and maintenance services. 

For almost every organization, downtime is an unacceptable situation that compromises workflow, competitiveness, and revenues. A comprehensive support service strategy is critical to ensure that vital information resources are available when needed. Availability of data can be maximized, and downtime of mission critical systems minimized, with ASTI services and support.

As a quality, ISO 9001 certified full-service manufacturer, ASTI provides a wide-range of service and preventive maintenance options in support of all solutions. Support and spare parts are available for current and legacy archiving libraries. Additionally, ASTI is the exclusive supplier of certified Plasmon libraries and parts.

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Service Direct Maintenance Plans

All archival storage solutions offered by Alliance Storage Technologies, Inc. (ASTI) are backed by ASTI’s guarantee of superior service with the highest degree of quality and customer satisfaction.

As the exclusive manufacturer of the Plasmon™ and ASTI product lines, servicewheelASTI can provide the full support necessary for proper maintenance of archive libraries. When selecting a maintenance and support plan for optical libraries, there are many aspects to consider.

Service plans include remote, onsite, and telephone support at a variety of service levels depending upon business need. Plans can be configured to fulfill the requirements of any sized business based upon several variables including (but not limited to): coverage hours, response time, and coverage area. Services may include onsite maintenance, preventive maintenance, remote problem diagnosis, software and telephone support.

ASTI also offers a complete line of certified Plasmon™ parts and only certified parts will be used to repair equipment.

Download the Service Direct brochure. 

Contact ASTI Sales: 719-593-7900 or submit a Request for Quote.

Maintenance Plan Benefits

  • Assures uninterrupted access to valuable business data assets
  • Support provided directly through the manufacturer is backed directly by hardware and software development teams resulting in the highest level of technical expertise
  • Four levels providing quality support are available
  • Expert technical support and hardware services provide expedient response
  • Regular Maintenance helps to reduce the cost of system repairs and parts replacement
  • Improved product knowledge through access to the technical support website and on-line Knowledge Base featuring manuals and technical documents (whitepapers, FAQs)
  • Direct contact with ASTI Technical Support via telephone or email
  • Extensive network of ASTI Authorized Service Providers (ASP)
  • Support coordination with third-party software vendors

Professional Services

Break through your data archiving challenges with ASTI's Professional Services!

Professional services are available for sustaining support assistance that might be needed outside of typical maintenance agreement coverage. Services available include: media cleaning and analysis, repair, and time and material support and more. As business needs increase, technical support personnel are at the ready to support onsite upgrades and expansions to existing highly configurable libraries.

Data migrations can be a time consuming and challenging process. Using ASTI’s professional services, data migrations can be planned with confidence. Highly skilled technicians will provide the support and expertise needed to ensure a smooth transition. 

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Service Options

On-site Time and Materials Service

Need support and do not have an Alliance Storage Technologies, Inc (ASTI) service plan? No problem - ASTI can help get equipment operational again by providing an analysis of error logs and a repair estimate. A qualified field engineer will be sent out to the site to perform repairs needed to get equipment back online and operational. Billing will be based upon time and materials used for the corrective actions performed. Once the equipment is back operational take advantage of a full service maintenance plan with special rates and features.

ASTI field engineers can help with the following:

  • Equipment relocations
  • Quotes and estimates
  • Repairs
  • Emergency response outside of contractual parameters

Click here to get a quote or estimate

Depot Repair

Equipment can be sent directly to the ASTI manufacturing repair facility where it will be repaired and shipped back recertified to standards. Billing will be based upon time and materials used for the corrective actions performed. Once equipment is back into production, take advantage of a full service maintenance plan – Click here to view plan benefits and details.

Any item that is sent into the ASTI repair facility requires a Return Material Authorization (RMA) number that facilitates tracking within the depot. Click here to access the online RMA Request Form. Once a RMA number is obtained, the items must be returned to ASTI within 30 days, with the RMA number clearly marked on the shipping label or outside carton. All items will be inspected and tested upon receipt.

Customer Testimonials

Read what our customers are saying about us.

Sangamon County Ciruit Clerk's Office

“Our major issue was time lost chasing documents. With the implementation of the archive solution, retrieval times went from DAYS to SECONDS.”
Tony Libri, Sangamon County Circuit Clerk

Southeast Louisiana Veterans Health Care

“We had to determine what information was retrievable among the absolute chaos of the first week after Katrina…We were able to recover all of the patient images off the Plasmon libraries…We are now primarily using the Plasmon’s UDO Archive Appliance for its long-term recoverability.” – Kenneth Allen, Health Systems Specialist

AGFA Healthcare

“Ensuring that we could provide a PACS archive solution that helps customers meet HIPAA compliance at a reasonable cost was a critical requirement. This was guaranteed with the performance, longevity, and authenticity of the UDO Archive Appliance.” – Lenny Reznik, Director Enterprise Imaging and Information, Agfa Healthcare.